Privacy Policy Alexabet88 – Personal Data Protection Malaysian Members

Personal Data We Collect

Alexabet88 collects various categories of personal data when you register for and use our platform. Below is a summary of the types of data we collect and how they are obtained.

1.1 Data You Provide Directly

This data is collected when you actively interact with the Alexabet88 platform:

• Registration information: Full name, email address, Malaysian mobile number, date of birth, and password.
• Identity verification documents: A copy of your MyKad or passport, a verification selfie, and any other documents required for the KYC (Know Your Customer) process.
• Payment information: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow account details, or FPX/bank account information used for transactions. Alexabet88 does not store credit or debit card numbers directly — all payment processing is handled by PCI DSS-compliant third-party payment processors.
• Support communications: The contents of your correspondence with the Alexabet88 customer support team via live chat or email.

1.2 Automatically Collected Data

Technical data collected when you access or use the Alexabet88 platform:

• Device and connection data: IP address, browser type, operating system, device model, screen resolution, and language settings.
• Platform usage data: Pages visited, games played, session duration, date and time of access, and actions taken within the platform.
• Approximate location data: Approximate location based on IP address for compliance and fraud prevention purposes. Alexabet88 does not access your device's GPS or precise location.
• Cookie data and similar technologies: Information collected through cookies, web beacons, and tracking technologies as further described in Section 6.

How We Use Your Personal Data

Alexabet88 uses your personal data for legitimate and specific purposes only. We will not use your data for any purpose not stated here without first obtaining your consent.

2.1 Account & Platform Operations

The primary purpose for using your data is to operate your Alexabet88 account — including identity verification, processing deposit and withdrawal transactions via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX, managing your account balance, and enabling access to all games and services available on the platform.

2.2 Security & Fraud Prevention

Alexabet88 uses technical and usage data to identify and prevent fraudulent activity, money laundering, and other cybersecurity threats. This includes monitoring for unusual transaction patterns, detecting suspicious access attempts, and ensuring compliance with applicable financial obligations.

2.3 Customer Support

Your data allows Alexabet88's support team to securely verify your identity when you contact us, understand the issue you are facing based on your account records, and provide faster, more accurate assistance. Communication records are retained for training and service quality improvement purposes.

2.4 Personalisation and User Experience

Platform usage data is used to personalise your gaming experience at Alexabet88 — including recommending relevant games based on your play history, tailoring the display of promotions and bonuses to your interests, and improving the platform interface based on overall usage patterns.

2.5 Marketing (With Your Consent)

With your consent, Alexabet88 may send you information about promotions, bonuses, new games, and exclusive offers via email or platform notifications. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting our support team.

2.6 Legal Compliance

Alexabet88 is required to retain certain records and disclose information to the relevant authorities when mandated by applicable laws in Malaysia — including anti-money laundering (AML) and counter-terrorism financing (CFT) obligations. Data processing for these purposes is based on legal obligation, not your consent.

Data Sharing with Third Parties

Alexabet88 does not sell or rent your personal data to any third party. However, there are limited situations where we need to share data with specific parties in order to operate our services effectively.

3.1 Service Providers (Data Processors)

Alexabet88 works with service providers acting as data processors on our behalf. These include payment processors that facilitate transactions via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX; server and cloud computing service providers; and gaming software providers that operate slots, live dealer games, and Sports Betting on our platform. All such providers are bound by strict data protection agreements and may only use your data for purposes we have specified.

3.2 Legal Requirements

Alexabet88 may disclose personal data to government authorities or law enforcement agencies when required to do so by court order, regulatory directive, or other legal obligations under Malaysian law. In such circumstances, we will only disclose the minimum amount of data necessary to satisfy the applicable legal requirement.

3.3 Protection of Alexabet88's Rights

Alexabet88 may disclose personal data where necessary to investigate or prevent fraud, pursue legal action against unlawful activity, or protect the safety of other members and the platform.

Security Measures & Data Encryption

Alexabet88 invests seriously in security infrastructure to ensure your personal data remains protected at all times. Below are the key technical and organisational measures we have put in place.

4.1 Encryption

All data transmitted between your browser or app and Alexabet88's servers is protected using TLS (Transport Layer Security) with 256-bit encryption. Sensitive data stored in our databases — including passwords and financial information — is encrypted using robust encryption algorithms. Passwords are stored as irreversible hashes, meaning not even Alexabet88's own staff can view your actual password.

4.2 Access Control

Access to Alexabet88 members' personal data is strictly limited. Only staff with a legitimate business need may access personal data, and such access is governed by the principle of least privilege. All access is logged and monitored. Alexabet88 staff undergo background checks and data security training before being granted access to systems containing members' personal data.

4.3 Continuous Security Monitoring

Alexabet88's systems are continuously monitored to detect and respond to security threats. This includes intrusion monitoring, regular vulnerability scanning, penetration testing conducted by independent security experts, and real-time alert systems for suspicious activity.

Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have certain rights regarding your personal data held by Alexabet88. Below is an explanation of these rights and how to exercise them.

• Right to access your data: You may request a copy of the personal data Alexabet88 holds about you. We will provide this information in a readable format within a reasonable timeframe.
• Right to rectify your data: If any personal data we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic information directly in your account settings, or contact support for more complex changes.
• Right to withdraw consent: Where the processing of your data is based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the validity of any processing carried out prior to the withdrawal.
• Right to object to processing: You may object to the processing of your data for certain purposes, including direct marketing. We will honour such objections promptly.
• Right to request erasure: Under certain circumstances permitted by law, you may request that Alexabet88 delete your personal data. Please note that certain legal obligations may prevent us from deleting all data in all situations — for example, financial transaction records required for compliance purposes.
• Right to lodge a complaint: If you believe Alexabet88 has not met its data protection obligations, you may lodge a complaint with the relevant data protection authority in Malaysia.

To exercise any of the above rights, please contact us by email at support@alexabet88.run with the subject line "Privacy Rights Request". We will verify your identity and process your request within the timeframe required by law.

Cookies & Tracking Technologies

Alexabet88 uses cookies and similar technologies to keep the platform running smoothly, improve the user experience, and analyse platform performance. This section explains the types of cookies we use and the controls available to you.

6.1 Types of Cookies Used

• Essential Cookies (Required): Required for core platform functions such as login session authentication, security, and basic preferences. Without these cookies, the platform will not function properly. These cookies cannot be disabled.
• Functional Cookies: Stores your preferences such as language selection, display settings, and other information that helps the platform remember your choices from one session to the next.
• Analytics Cookies: Used to understand how members use the Alexabet88 platform overall — the most frequently visited pages, session duration, and technical issues encountered. This data is collected in aggregate and does not identify you as an individual.
• Security Cookies: Helps identify and prevent fraudulent activity, ensuring every session is secure and legitimate.

6.2 Managing Your Cookies

You can manage your cookie settings through your web browser. Most browsers allow you to view stored cookies, delete existing ones, and block new ones. Please note, however, that disabling certain cookies may affect the functionality of the Alexabet88 platform — for instance, you may be required to log in again each time you access the platform if session cookies are disabled.

Data Retention & Deletion

Alexabet88 does not retain your personal data for longer than necessary. Data retention periods are determined based on operational requirements, legal obligations, and the original purpose for which the data was collected.

7.1 General Retention Period

Active account data is retained for as long as your account remains active on Alexabet88. Once an account is closed, Alexabet88 will retain data necessary to fulfil its legal obligations — in particular, financial transaction records required for anti-money laundering compliance — typically for the minimum period prescribed by applicable Malaysian law.

7.2 Data Deletion After Account Closure

Once the minimum retention period has elapsed and there are no outstanding legal or operational requirements, Alexabet88 will securely delete or anonymise your data. The deletion process employs methods that ensure the data cannot be recovered.

7.3 Early Deletion Requests

You may request the early deletion of your personal data by contacting our privacy team. However, we may not be able to fulfil such a request in full if legal obligations require us to retain certain data. In those cases, we will inform you of which data cannot be deleted and the reasons why.

Cross-Border Data Transfers

In the course of its operations, Alexabet88 may transfer your personal data to servers or service providers operating outside Malaysia. This is standard practice in the global technology industry, particularly when utilising cloud computing services and internationally licensed gaming software providers.

All cross-border data transfers carried out by Alexabet88 are subject to appropriate safeguards — including data processing agreements that meet protection standards equivalent to those in Malaysia, or other recognised protective mechanisms. Alexabet88 will not transfer your data to any country or jurisdiction that lacks an adequate level of data protection without appropriate additional safeguards in place.

Children's Privacy

The Alexabet88 platform is intended strictly for individuals aged 21 and above. Alexabet88 does not knowingly collect personal data from anyone under the age of 21. If you believe your child or a minor has registered an Alexabet88 account without authorisation, please contact us immediately at support@alexabet88.run. We will take prompt action to close the account and delete all associated data.

Privacy Policy Amendments

Alexabet88 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or improvements to how we protect member privacy. Each new version will display an updated "Last Updated" date at the top of this document.

For material changes — that is, changes that significantly affect the way we process your data — Alexabet88 will provide registered members with reasonable notice via email or an in-platform notification before the changes take effect. You are encouraged to review this page periodically to stay informed about how Alexabet88 protects your privacy.

Contact Alexabet88's Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Alexabet88, please contact us through the following channels:

• Privacy Email: support@alexabet88.run — use the subject line "Data Privacy Enquiry" to help us respond more quickly.
• Live Chat: Available 24/7 directly within the Alexabet88 platform — click the chat icon at the bottom corner of your screen.

Our team handling privacy enquiries will endeavour to respond within 5 business days. For more complex requests, such as comprehensive data access requests, we may require up to 30 days, in accordance with the time limits permitted by law.